Why Your TC Drops the Ball (And How to Fix It)

You hired a TC to make your life easier. But now you're chasing them for updates, wondering if that signature request went out, and finding out about missed deadlines after the fact. Sound familiar?

You're not alone. It's the most common complaint agents have about their TC. And it's usually not because the TC is bad at their job — it's because the model is broken.

The real problem: volume

A good TC can handle 15–20 active files at a time. That's the industry standard. But here's what that actually looks like:

• 15 deals means 15 sets of deadlines to track
• 15 different lenders, title companies, and escrow officers to coordinate with
• Dozens of signatures to chase, documents to route, and follow-ups to send
• All managed through email, spreadsheets, and memory

When a TC is at capacity, things start to slip. Not because they don't care, but because there are only so many hours in a day and so many details a person can track manually.

The 21st file is where quality drops. And you don't always know if you're file #5 or file #21.

The visibility problem

The other issue is visibility. With most TCs, you have no idea where your deal stands unless you ask. That means:

• Texting your TC: "Hey, did the appraisal come back?"
• Calling to check if the lender sent the docs
• Emailing to ask if the seller signed the addendum

You're spending time managing your coordinator instead of the other way around. That defeats the purpose.

What a better system looks like

The fix isn't finding a "better" TC — it's fixing the system they work in. A good transaction coordination setup should give you:

Nothing manual that can be automated. Follow-ups, reminders, deadline tracking, and document routing should happen automatically. A human shouldn't be manually remembering to send a reminder email at 3pm on Tuesday.

Real-time visibility. You should be able to open an app and see exactly where every deal stands — what's done, what's pending, what's overdue. No texting required.

Scale without quality loss. The system should handle 50 files the same way it handles 5. If quality degrades with volume, the system is the bottleneck.

Human judgment where it matters. Automation handles the repetitive work. Experienced coordinators handle the exceptions, the judgment calls, and the complex situations.

How Wit solves this

We built Wit around this exact problem. Our platform uses AI to handle the coordination work that traditionally falls on a single overloaded person:

• Deadlines are tracked automatically — nothing gets forgotten
• Follow-ups go out on time, every time — nights, weekends, holidays
• You can see every deal in real time from your phone or desktop
• Experienced coordinators oversee every transaction and step in when needed

The result: your deals move faster, nothing slips, and you stop chasing your TC for updates.

Full-service coordination starts at $300 per transaction. No subscriptions, no hidden fees.